Return Policy

Return Policy:

At Hamo-Collection, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward return policy to ensure your peace of mind.

  1. Eligibility:

    • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. It must also be returned within [8-10 ] business days of purchase.
  2. Returns Process:

    • To initiate a return, please contact our customer service team at [] to request a return authorization (RA) number.
    • Once you receive your RA number, securely package the item and include the RA number on the packaging.
    • Ship the item back to us using a trackable shipping service. The return shipping costs are the responsibility of the customer unless the return is due to a product defect or error on our part.
  3. Refunds:

    • Upon receiving your returned item, we will inspect it to ensure it meets our return eligibility criteria.
    • If your return is approved, we will process a refund to the original method of payment. Please note that shipping charges are non-refundable.
    • Refunds may take [number] business days to appear in your account, depending on your payment provider.
  4. Exchanges:

    • If you would like to exchange your item for a different size, color, or style, please contact our customer service team to arrange an exchange.
    • Exchanges are subject to product availability. If the desired item is out of stock, we will issue a refund for the returned item.
  5. Damaged or Defective Items:

    • If your item arrives damaged or defective, please contact us immediately with photos of the damage or defect.
    • We will provide instructions for returning the damaged or defective item and offer a replacement or refund, including return shipping costs.
  6. Non-Returnable Items:

    • Some items are non-returnable, including personalized or customized products, final sale items, and gift cards. These items are clearly marked as non-returnable at the time of purchase.
  7. Exceptions:

    • Our return policy may be subject to exceptions during special promotions or sales events. Any exceptions will be clearly communicated at the time of purchase.
  8. Contact Us:

    • If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at [].

Thank you for shopping at Hamo-Collection. We appreciate your business and are committed to ensuring your satisfaction with every purchase.